Shipping and Return
📌 Website: daleyule.com
📩 Contact Email: [email protected]
Thank you for shopping at Daley Ule. We are committed to providing a smooth and efficient shopping experience, including reliable shipping and return services. Please read our policy carefully to understand how we handle orders, deliveries, and returns.
1. Shipping Policy
1.1 Processing Time
🕶️ All orders are processed within 1-3 business days (excluding weekends and holidays) after payment is received.
🕶️ If an order is placed after business hours, it will be processed on the next business day.
🕶️ During peak seasons or sales events, order processing may take an additional 2-3 days due to high demand.
1.2 Shipping Methods & Delivery Time
🚚 We offer multiple shipping options to suit your needs. Estimated delivery times depend on the chosen method and location:
- Standard Shipping: 7-14 business days
- Expedited Shipping: 5-7 business days
- Express Shipping: 2-4 business days
🚚 Delivery times are approximate and may vary due to weather conditions, customs clearance, or courier delays.
1.3 Shipping Costs
💰 Shipping fees are calculated at checkout based on the delivery location and chosen shipping method.
💰 Free standard shipping is available on orders over a specified amount (as indicated on our website).
1.4 International Shipping
🌍 We ship to select international locations. Please check the availability of shipping to your country at checkout.
🌍 International orders may be subject to customs duties, taxes, and import fees, which are the customer’s responsibility.
1.5 Order Tracking
📦 Once your order is shipped, you will receive an email confirmation with a tracking number. You can use this number to track your shipment through the courier’s website.
📦 If your tracking number does not update within a few days, please allow additional time for the carrier to process the shipment.
1.6 Incorrect or Undeliverable Addresses
❗ Please ensure that your shipping address is correct before completing your order.
❗ If an order is returned to us due to an incorrect address or failure to claim the package, the customer will be responsible for reshipping fees.
2. Return and Exchange Policy
We want you to love your Daley Ule sunglasses! If you are not completely satisfied with your purchase, you may be eligible for a return or exchange under the following conditions:
2.1 Return Eligibility
✅ Items must be unused, in original packaging, and in the same condition as received.
✅ Returns must be initiated within 30 days of the delivery date.
✅ Proof of purchase (order confirmation or receipt) is required for all returns.
2.2 Non-Returnable Items
❌ Items marked as final sale or personalized/customized products cannot be returned.
❌ Sunglasses that show visible signs of wear, damage, or alteration will not be accepted for returns.
2.3 How to Initiate a Return
1️⃣ Contact Us: Email [email protected] with your order details and reason for the return.
2️⃣ Receive Instructions: Our team will provide return authorization and shipping details.
3️⃣ Send the Item Back: Carefully package the item and ship it to the provided return address. Customers are responsible for return shipping costs unless the item was defective or incorrect.
4️⃣ Processing & Refund: Once we receive and inspect the returned item, refunds will be issued to the original payment method within 5-10 business days.
2.4 Exchanges
🔄 If you need a different style or size, you can request an exchange instead of a return. Exchanges are subject to product availability.
🔄 If the desired item is not available, a refund or store credit may be offered instead.
2.5 Return Shipping Costs
🚚 Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
🚚 We recommend using a trackable shipping service to ensure the return package arrives safely.
3. Damaged or Defective Items
💥 If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 48 hours of receiving your order.
💥 Attach clear photos of the item and packaging for quick resolution.
💥 We will provide a replacement or full refund at no additional cost.
4. Refund Processing Time
💳 Refunds are issued to the original payment method within 5-10 business days after the return is processed.
💳 If the refund does not appear in your account, please check with your bank or payment provider.
5. Contact Us
For any questions about shipping, returns, or exchanges, feel free to reach out:
📩 Email: [email protected]
🌐 Website: daleyule.com
By shopping with Daley Ule, you agree to this Shipping & Return Policy. Thank you for choosing us for your sunglasses needs! 😎