Frequently Asked Questions (FAQ)

    📌 Website: daleyule.com
    📩 Contact Email: inquiries@daleyule.com

    Welcome to the Daley Ule FAQ section! We’ve compiled answers to some of the most commonly asked questions about our sunglasses to help you shop with confidence. If you can’t find the information you need, feel free to reach out to us via email.

    1. About Our Sunglasses

    Q1: What types of sunglasses do you offer?

    We offer a variety of sunglasses, including polarized, UV-protection, fashion, and sports sunglasses. Our collection features different frame styles, lens colors, and materials to suit your preferences.

    Q2: Are your sunglasses UV-protected?

    Yes! All of our sunglasses provide 100% UV protection to shield your eyes from harmful UVA and UVB rays.

    Q3: Do you sell prescription sunglasses?

    At this time, we do not offer prescription sunglasses. However, many of our frames are suitable for prescription lens replacement by your optician.

    Q4: What materials are used for your sunglasses?

    Our sunglasses are made from high-quality materials, including:

    • Acetate (lightweight and durable)
    • Metal (sleek and stylish)
    • Polycarbonate (impact-resistant and flexible)

    2. Ordering & Payment

    Q5: How do I place an order?

    Simply browse our website, select your favorite sunglasses, and click “Add to Cart.” Once you’re ready, proceed to checkout, enter your shipping details, and complete your payment.

    Q6: What payment methods do you accept?

    We accept various secure payment methods, including:
    ✅ Visa, Mastercard, and American Express
    ✅ PayPal
    ✅ Apple Pay & Google Pay
    ✅ Other digital payment options (depending on your location)

    Q7: Can I modify or cancel my order after placing it?

    If your order has not yet shipped, we may be able to modify or cancel it. Please contact us at inquiries@daleyule.com within 24 hours of placing your order.

    3. Shipping & Delivery

    Q8: Where do you ship?

    We offer worldwide shipping! However, delivery times may vary depending on your location.

    Q9: How long does shipping take?

    • Standard Shipping: 5-10 business days
    • Express Shipping: 2-5 business days
    • International Shipping: 10-20 business days (depending on the destination)

    Q10: How can I track my order?

    Once your order ships, we will send you a tracking number via email. You can use this number to check your delivery status on our website or the carrier’s tracking page.

    Q11: Do you offer free shipping?

    Yes! We offer free standard shipping on orders over a certain amount (check our website for current promotions).

    4. Returns & Exchanges

    Q12: What is your return policy?

    We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return your sunglasses for a refund or exchange, provided they are unused and in their original packaging.

    Q13: How do I initiate a return?

    To start a return, email us at inquiries@daleyule.com with your order number and reason for return. Our team will guide you through the process.

    Q14: Do I have to pay for return shipping?

    If the return is due to a defective or wrong item received, we will cover the return shipping costs. Otherwise, customers are responsible for return shipping fees.

    Q15: How long does it take to process a refund?

    Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be credited back to your original payment method.

    5. Product Care & Maintenance

    Q16: How do I clean my sunglasses?

    Use a microfiber cleaning cloth and lens cleaning solution to gently wipe the lenses. Avoid using harsh chemicals or rough materials that may scratch the lenses.

    Q17: How should I store my sunglasses?

    To prevent scratches and damage, always store your sunglasses in a protective case when not in use. Avoid leaving them in extreme heat, such as inside a car on a hot day.

    6. Warranty & Support

    Q18: Do your sunglasses come with a warranty?

    Yes! We offer a 6-month warranty against manufacturing defects. This does not cover accidental damage, misuse, or normal wear and tear.

    Q19: How do I claim a warranty?

    If you believe your sunglasses have a defect, please email us at inquiries@daleyule.com with:
    🔹 Your order number
    🔹 A description of the issue
    🔹 Photos of the product showing the defect

    Our team will assess the issue and provide a solution.

    7. Discounts & Promotions

    Q20: Do you offer discounts or promotions?

    Yes! We regularly offer seasonal discounts, bundle deals, and special promotions. Subscribe to our newsletter to stay updated on exclusive offers.

    Q21: Can I use more than one discount code at checkout?

    No, only one discount code can be applied per order.

    8. Contact Us

    If you have any further questions, feel free to reach out to our customer service team.

    📩 Email: inquiries@daleyule.com
    🌍 Website: daleyule.com

    We appreciate your support and hope you enjoy shopping with Daley Ule! 😎